How Do I Make Payments?
Payments are directly collected by Eat.mv and must be settled at the time of purchase. As of now Eat.mv will use Bank of Maldives Payment Gateway which enables customers to use BML debit/credit cards as well as VISA, MasterCard, Maestro, American Express and so on. All transactions are made in Maldivian Ruffiya.
What’s The Shipping Cost?
Eat.mv will offer FREE same day delivery based on the time slots chosen by the customer. If you are eligible for free shipping, your final checkout will indicate as such.
Which Courier Company Do You Use?
We work exclusively with Spyder Xpress, a 100% local delivery and courier business run by Laniakea Trade PVT LTD. We allow convenient 3 slots for delivery.
Note: Currently we deliver all days except for Friday
11:30 AM – 13:30 PM ( 20 Slots )
15:00 PM – 17:00 PM ( 30 Slots )
19:00 PM – 20:00 PM ( 20 Slots )
Slot timings may vary from time to time. Packages are almost always delivered on the same day. Should all slots be full, delivery will be pushed onto the next day.
Tracking numbers will be provided when we process your order, together with a tracking link. Customers are advised to contact them directly to check the status of their package.
Based on the seller’s location, bulk orders and peak periods could have extended shipping dates. Our Shipper will contact you if there is a delay in the processing of your order.
In the event of unforeseen circumstances, irrespectively of the fact that whether they are related to the activities of Eat.mv or the activities of our assigned courier companies, the delivery date could be extended. We will do our very best to keep you informed should any such circumstances arise.
Where Can I Find My Tracking Number?
You will r.eceive 2 emails after your order is completed: one to confirm that your order was received, and another when your parcel is shipped. The latter email will contain your tracking number. Do check your spam box or “Promotions” folder.
How Do I Add/Change The Items in My Order, Or My Shipping Details, After I Have Placed My Order?
Contact Eat.mv as soon as you can. In such a case we'll try our best to assist you. Unfortunately, if the item has already been processed and/or shipped, we will not be able to make changes to your order. All changes could be made till the Cut off time. Cut off time is the time after which the order gets processed for delivery. After this time, you will not be able to modify or cancel your order. You will not be able to make any changes to your order after the cut off time for your selected slot. The delivery slot cannot be changed once the order is placed. In case of an urgent requirement of change of slot please contact our customer support team and we will try our best to accommodate your request.
Once you have placed your order you will not be able to make modifications on the website. Please contact our customer support team for any modification of the order. Each delivery slot can be reserved for 5 minutes before being processed. After this, the slot will be released for other shoppers on the website.
Do You Accept Exchange/Returns?
Our priority is to keep our customers happy and to serve them to the best of our ability. If an item you received was damaged, defective, materially different, or you changed your mind, you may opt to return this product.
In the event that you wish to return or exchange you may also reach out to customer support at Contact Us. Please do make sure that all products are returned in its original condition with tags intact. Returns are not applicable for sale and promotional based items.